Refund policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Conditions for Returns

To be eligible for a return, your item must be:

In the same condition you received it: unworn or unused.
With tags attached and in its original packaging.
In a resalable condition (meaning it can be sold again without issue).

You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at momoremarket@gmail.com. Please note that returns will need to be sent to the following address: 111 RUE PRÉ DE FONTAINE, 01710 THOIRY, FRANCE. If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. We cannot accept items sent back to us without first requesting a return.

You can always contact us with any return questions at momoremarket@gmail.com.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

Perishable goods (e.g., fresh food, flowers, or plants, excluding frozen fresh products).
Custom products (e.g., special orders or personalized items).
Personal care products (e.g., beauty products).
Hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on promotional items (only non-discounted items are returnable) or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return, letting you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at momoremarket@gmail.com.